Unleashing Your Service Greatness

Serve, Curve, and Deserve

Here’s how to deliver exceptional customer service and leave customers delighted. This program is for employees who want to increase customer satisfaction, and for managers who want to improve productivity and efficiency on their teams and in their companies.

 

• Identify 3 ways you can be more aware and resourceful
• Discover 10 tips to be more productive in the workplace
• Establish 5 individual strengths you bring to your team and employer
• Uncover 7 strategies to delight your customers

CONTENT HIGHLIGHTS:;
More pressure is put upon the front line of service providers, and it’s not letting up any time soon. “Unleashing Your Service Greatness” gives you the fuel to drive tangible results in your organization, and change behaviors, habits and attitudes that positively impact your levels of service and ultimately, your bottom line. In “Service Greatness”, Capiz gives you practical tips and techniques you can use right away, in the real world, to create high personal productivity and excellent service ethic NOW!

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Unleashing Your Greatness:

Ignite the S.P.A.R.K. of Leadership!

Unlock the positive energy to influence, motivate & direct those that you lead! This program is for leaders who want to sharpen their edge, managers who want to become effective leaders, and employees who want to create excellence in their workgroups.

 

• Discover the 5 point model to develop and hone your leadership style
• Create individual methods to improve operational excellence and impact the bottom line in your organization
• Identify 7 secrets for staying on track to create and sustain successful growth

CONTENT HIGHLIGHTS:
Leaders are not only at the top of organizations, and charisma isn’t the only quality needed to be a great leader! Leaders of today must bob and weave through constant challenges: pressure from the competition, monitoring and improving operational efficiency, human resource needs, and meeting the customers’ ever-changing expectations. “S.P.A.R.K.” will give you a roadmap to keep you focused on leading, not just managing. You’ll integrate “style-flex” communication with key strategies for getting the most out of your teams and workforce in a way that they thrive, and design a specific plan for your style in your organization.

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Unleashing Your Communication Greatness:

Cooperate, Collaborate, and Communicate - Get everyone on the same page, and move them in the same direction today!

”Cooperation, Collaboration and Communication” is for anyone who wants to know exactly which behaviors create cohesion or conflict, and how to manage those situations in any environment: relationships, sales, customer service, communication or management.

 

• Know your personal behavioral style, its strengths and challenges
• Identify 5 ways you can be more flexible and adaptable to others’ differences
• Discover 4 ways to create motivational environments for others
• Establish an action plan to better communicate with difficult workers
• Review 3 key strategies for identifying conflict potential and minimizing it

CONTENT HIGHLIGHTS:
Without good communication skills, productivity lags, morale droops, attitudes sag and businesses flounder. Capiz uses humorous everyday experiences to analyze and illustrate how communication works . . . or doesn’t – in real life!
This program will give you a common language that will make you a better communicator by significantly increasing your understanding of why people do what they do. You’ll learn the specific communication needs that every individual has, and how to “flex your style” to meet those needs.

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